Support
Contact us
Email us and we'll get back to you, usually within 2 business days.
Common questions
I want to delete my account or my data. See the Data Deletion Policy — you can do this yourself in the app under Profile, or by email if you no longer have it installed.
I signed in but my progress isn't showing up. Progress only syncs once you've signed in with the same email on every device. If you played before signing in, that device-local progress merges in the first time you sign in there — it won't appear on a different device automatically.
How do tix and crowns work? Tix and crowns are play money — they're earned and spent in-game and have no cash value. See the Privacy Policy and Terms of Service for the full details.
How do I buy more tix? Open the Shop and pick a tix pack. The purchase goes through your device's App Store or Google Play account, the same as any other app purchase.
Can I get a refund on a tix purchase? Refunds for tix purchases are handled by Apple or Google under their own refund policies, not by us — we can't issue store refunds directly. Ask the store you bought from:
- iPhone / iPad (Apple): go to reportaproblem.apple.com, sign in with your Apple ID, choose Request a refund, and pick the Ghant purchase.
- Android (Google Play): go to play.google.com/store/account/orderhistory, find the Ghant purchase, and choose Request a refund (or Report a problem).
If a refund is granted, the tix from that purchase are removed from your account.
I bought tix on one device — how do I get them on another? Tix are tied to your account, not your device, so once you sign in with the same email everywhere they're already there — no separate restore step is needed. If a purchase seems to be missing, look for Restore purchases in the Shop, or email us with your order details.
What happens to purchased tix if I delete my account? Purchased tix are licensed play currency with no cash value, just like earned tix — they're forfeited when you delete your account and can't be transferred or cashed out first.
I found a bug, or a player is misbehaving. Email us with what happened and, if you can, which device and app version you're on — that's usually enough for us to track it down. For another player's behavior, you can also block them from their profile in the app.
Does Ghant work with a screen reader or other assistive technology? Yes — see our Accessibility Statement for what's supported today and how to tell us what isn't.